Overview
Houses360.com ("Houses360," "we," "us," or "our") provides software that lets users upload 360-degree panoramas, build virtual property tours, publish public or private tour links, capture leads, and manage billing and account settings.
We do not sell personal information. We collect the information needed to operate the service, protect accounts, process subscriptions, deliver tour experiences, and improve Houses360.
Information We Collect
Account information
When you create or update an account, we collect details such as your name, email address, phone number, password hash, business information, branding details, and account preferences.
Tour and listing content
We store the content you upload or enter into Houses360, including 360-degree panoramas, images, videos, floor plans, PDFs, property address, listing details, tour branding, agent information, and hotspot/navigation data.
Lead information
When a visitor submits a lead form on a tour, we collect the visitor's submitted name, email, phone number, message, related tour, timestamp, and basic anti-abuse data.
Billing information
Website payments are processed by Stripe. When enabled, Android subscription purchases are processed by Google Play. We do not store full card numbers. We store subscription status, plan information, Stripe billing metadata, and protected Google Play purchase tokens and account identifiers needed to verify and manage access.
Usage and technical data
We collect technical information such as IP-derived rate-limit data, hashed IP analytics, browser/user-agent details, referring pages, tour views, scene views, hotspot clicks, media opens, and lead-submission events.
Google Analytics is disabled
We do not load Google Analytics on the Houses360 website or Android dashboard, and we do not ask you to enable it. Previously saved analytics consent does not enable Google Analytics.
Houses360's own tour activity tracking and the account, security, and lead-handling records needed to operate the service are separate. Those records may include IP addresses and browser details even while Google Analytics is disabled.
Support chat and mobile app data
When you use live chat, support tickets, or the Android app, we may collect conversation content, ticket details, device/platform information, native feature status, and push notification tokens if you opt in.
How We Use Information
- To create accounts, authenticate users, and keep sessions secure.
- To host, process, display, and share virtual tours and related media.
- To send transactional emails such as email verification, password resets, lead notifications, billing notices, account notices, and team invitations.
- To process subscriptions, enforce plan limits, and provide customer support.
- To detect abuse, prevent spam, rate-limit sensitive actions, and protect the service.
- To understand product usage and improve Houses360 features and reliability.
Data Retention
We keep account, tour, lead, and billing records while your account is active or as needed to provide the service. Some records may be retained longer for legal, tax, fraud-prevention, backup, security, or dispute-resolution purposes. You may request account deletion from your account page.
Your Choices and Rights
- You can update your account profile, password, notifications, and branding from the dashboard.
- You can delete tours, media, leads, and your account where self-service tools are available. See account deletion steps and the public request path.
- Google Analytics is disabled; you do not need to make an analytics consent choice to use Houses360.
- You can block non-essential cookies in your browser, though essential cookies are required for login and security.
- Depending on your location, you may have rights to access, correct, delete, export, or restrict certain personal information.
Security
We use reasonable administrative, technical, and organizational safeguards, including HTTPS, password hashing, CSRF protection, rate limiting, upload restrictions, and signed webhook verification. No service can guarantee perfect security, so please use a strong password and protect your account credentials.
Children's Privacy
Houses360 is not intended for children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy as Houses360 changes. If changes are material, we will provide notice through the site, dashboard, email, or another reasonable method.
Contact Us
Questions about privacy or cookies? Reach us through the contact page.