Frequently asked questions.
Everything you need to know about Houses360 — cameras, billing, sharing, and more.
Getting Started
Any camera that produces equirectangular 360° photos — Insta360 X4 / X5, Ricoh Theta, GoPro Max, and others. Just upload the JPG.
No. Everything runs in your browser, including the tour builder and viewer. Works on Windows, Mac, iPad, iPhone, and Android.
Most tours take 5–15 minutes depending on the number of rooms. Upload panoramas, drop hotspots between scenes, add property details, and publish.
Plans & Billing
One active published tour with all builder features, hotspots, branding, and lead capture. Unlimited drafts.
Your existing tours stay safe. If you have more active tours than your new plan allows, you can choose which ones to keep published.
Yes. Manage your subscription from the billing page. You keep access until the end of your billing period.
Yes — the Business plan supports up to 5 team members sharing a tour pool.
Sharing & Privacy
Yes. Set a tour to private and pick a password. Visitors must enter it before viewing.
Yes. Old slugs automatically 301-redirect to the current URL.
Each tour has a permanent ID URL you can iframe. A dedicated embed code generator is on the roadmap.
Leads & Notifications
Yes. Every tour has a built-in contact form and "Request a showing" button. Leads land in your dashboard inbox and email you instantly.
They appear in your dashboard under the Leads tab. You can filter, search, and export to CSV. Notifications are sent to the email on your account.
Don’t see your question?
Get in touch — we usually reply within a business day.