FAQ
Answers before you start building.
Everything you need to know about cameras, billing, sharing, privacy, and lead capture.
Browser-based builder
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Mobile-ready tours
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The basics are covered below. If your question is specific to your account or a listing workflow, use the contact page or chat bubble.
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Any camera that produces full equirectangular 360° photos works, including Insta360 X4 / X5, Ricoh Theta, GoPro Max, and others. Houses360 also supports wide panoramic 360 photos for room scenes.
No. Everything runs in your browser, including the tour builder and viewer. It works on Windows, Mac, iPad, iPhone, and Android.
Most tours take 5-15 minutes depending on the number of rooms. Upload panoramas, add hotspots between scenes, add property details, and publish.
Plans & Billing
The free plan includes up to 5 tour slots, 10 images per tour, hotspots, branding, and lead capture. Drafts and archived tours use tour slots until deleted.
Your existing tours stay safe. Paid plans can keep creating drafts, but publishing is limited by your active-tour cap. Free plans use tour slots for drafts too.
Yes. Manage your subscription from the billing page. You keep access until the end of your billing period.
Yes. The Business plan supports team workflows and lets teams manage agent branding per virtual tour.
Sharing & Privacy
Yes. Set a tour to private and pick a password. Visitors must enter it before viewing.
Yes. Old slugs automatically redirect to the current URL so existing links keep working.
Yes. Published tours include sharing tools and embed code so you can place the viewer on another website.
Leads & Notifications
Yes. Every tour has a built-in contact form and request-showing flow. Leads land in your dashboard inbox.
They appear in your dashboard under Leads. You can filter, search, and export them to CSV. Notifications are sent to your account email when mail is configured.
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Create a free account, build your first tour, and publish when your listing is ready.